FAQ

Can I make a monthly transfer?

Please transfer the rent for the following month to the designated account by the 25th of each month.
※When making a transfer, please be sure to make the transfer under the name of the contractor. If you make a transfer with a name that is not registered, we may not be able to confirm the payment.

 

《Transfer account detail》
Bank name: 北國銀行
Branch name: 小立野支店
Account type: 普通
Account number: 121531
Account name: カ）ノウカフドウサン

Can I pay by credit card?

Credit card payment method is not available.
Please make a payment through auto-debit or transfer to the designated account.

Can I pay in cash?

We do not accept cash.
Please make a payment through auto-debit or transfer to the designated account.

Is it possible to pay the rent for several months in a lump sum?

Only available for bank transfer option.
In that case, please be sure to contact us.

(Example) “Today, I transferred the rent for January to March in a lump sum.”

In the case of auto-debit, when is the withdrawal date?

It will be withdrawn on the last working day of every month.
Please make sure that you prepare the amount needed in your bank account.
※Please be reminded that if the last day of the month is weekend or public holiday,
the auto-debit will take place on the prevoius last working day.

In the case of bank transfer, when is the transfer date?

Please transfer by the 25th of every month.

Is the rent paid in advance?

You are required to pay your rent in advance.
the rent of the following month will have to be paid

(Example) Payment date of rent for May.

Transfer: 4/25
Auto-debit: The last working day of April.

Please refer the payment calender as below.
https://www.noka.co.jp/mamenavi/documents/procedure-movin/payment-calendar_2021

Do I have to pay the processing fee by myself?

Processing fee are to be paid by tenant.
The processing fee is vary on each bank.

In the case of auto-debit, the processing fee is 220 yen.

The rent payment was failed due to insufficient balance ...

The 12th of every month will be the second auto-debit payment day.
In that case, an amount of late fee will be added to the rent.
Please note that late fee will be added for every late payment until the payment is completed.

I would like to know the breakdown of the rent ...

Please contact us directly through the social media function on the top left of our website.
Contact Us

The withdrawal amount has increased or decreased ...

※Due to the revision of the consumption tax rate, the amount of taxable fees has changed from October 2019. (Parking fee, fixed water fee, Mamex membership fee, Tadachin system usage fee, furniture home appliance rental fee, water purifier rental fee, business property rent, account transfer fee, etc.)

※If you pay any utility fee together with the rent, the charge will change according to the usage. Please check the meter reading slip sent to your house by each of the utility company for the detail of usage.

I received a reminder from the guarantee company ...

Please contact your guarantee company directly.

I would like to change my withdrawal account ...

Please contact us directly through the social media function on the top left of our website.
Contact Us

You will need to re-submit the auto-debit form of your new account information.

I would like to make a contract for a parking lot ...

For inquiries about the availability of parking lot of the apartment, please contact us from https://chintai.noka.co.jp/contact/request/

If you are looking for other monthly parking lot, please search from https://chintai.noka.co.jp/ .

Is there anything I need at the time of contract?

Please bring your seal and driving license.

How much does the contract cost?

In the case of apartment parking lot, roughly 2 month’s worth of monthly fee is required.
In the case of monthly parking lot, approximately 3 month’s rent.

※If you wish to use the parking from the middle of the month, you will be required to pay the monthly fee on a daily basis from the start date and for the following month.

Is it possible to make a short-term contract for a parking lot?

It is possible from a minimum of one month.
For short-term contracts, please be sure to let us know during the contract process.

※Even for short-term contracts, the initial cost to be paid is the same as for regular contracts.

Is there an initial cost if I re-contract the same parking that I used before?

Once you cancel the contract, you will be charged the initial fee again.
It is necessary to re-fill the application form and contract.

I would like to change the parking lot...

Please come to our office for the process.
Please bring along your seal.
※Additional charges may be required, such as when the monthly charge new lot is different from the current one.

I would like to rent a parking lot for only a few days...

Please book a parking space through akippa website for daily usage parking.
URL: https://www.akippa.com/

About contract renewal

The end date of the contract period is approaching. What should I do?

We will send a set of renewal documents to the contractor at least one month before the contract end.
If you do not receive the documents, please contact us.

I received a fire insurance expiration notice ...

This is a guide to the subscription status. Please check the contract period stated in the notice.
We will send the renewal documents for fire insurance together with the renewal documents for the room to the contractor. Please complete the procedure and send back the document to us.

※Please make sure the period of fire insurance is allign with the apartment contract period.

About renewal date

I couldn't complete the procedure by the deadline ...

If the contract period has not expired, please complete the procedure by the expiration date at the latest.
If the contract period has expired, please complete the procedure as soon as possible.
In either case, please let us know the expected date of return of the documents and the estimated date of payment of the renewal fee, etc.

※If you wish to cancel your contract, please complete the cancellation procedure through the online cancellation form at least one month in advance.
https://www.noka.co.jp/termination/termination_form.php

The end date of the contract period has passed ...

Please contact us as soon as possible and complete the procedure.
If the fire insurance has expired, it may caused you to pay in full in case of any unlikely event that damages the property.
In addition, please let us know immediately the expected date of returning the documents and the estimated date of payment of the renewal fee and fire insurance fee.

※If you wish to cancel your contract, please complete the cancellation procedure through the online cancellation form at least one month in advance.
https://www.noka.co.jp/termination/termination_form.php

How many years will the contract renewal period be?

In principle, it will be renewed for 2 years. However, if you wish to renew for 1 year, please let us know in advance.

※Cancellation of contract even in the middle of contract period is available. Please complete the process one month in prior to the desired cancellation date.

About renewal fee

I transferred the renewal fee under a different name from the contractor ...

We may not be able to confirm the payment, so please let us know the name of the transfer.
Thank in advance for your cooperation.

I forgot to enter the specified code when transferring the renewal fee ...

There is no problem.
Thank you for your prompt transfer.

I made a mistake and transfered to a different account ...

Please contact the financial institution where you made the transfer directly.

About renewal documents

I made a mistake in the entry ...

Please draw two lines through the incorrect text and press your seal on it.
After that please rewrite the correct information.

Which address should I write?

Please write your current address.

Whose name should be written on the reply envelope?

Please fill in the sender information.

Should I return the documents by registered mail or regular mail?

Please send back using the enclosed reply envelope. If you wish to use other mail option, please use registered mail so that you can keep a record of the shipping history.

I changed my personal information ...

Please let us know immediately.

I would like to change my auto-debit account ...

Please contact us immediately.
A new registration process is essential.

※Depending on the submission date, the procedure may not be in time for the next withdrawal. In that case, it will be deducted from the currently registered account.

I would like to change the parking lot ...

Please bring your seal and come to our store to complete the process.
※Additional charges may be required, if the monthly fee for the new lot is different from the current one.

I would like to know the contact information ...

Please check here.
https://www.noka.co.jp/contact/

I would like to know the transfer account detail ...

The account varies depending on the content. Please check the relevant account before making the transfer.
※When making a transfer, please be sure to make the transfer in the name of the contractor. If you make a transfer with a name that is not registered, we may not be able to confirm your payment.

 

Bank name: 北國銀行
Branch name: 小立野支店
Account type: 普通
Account number:121531
Account name: カ）ノウカフドウサン

 

Bank name: 北國銀行
Branch name: 小立野支店
Account type: 普通
Account number: 26031
Account name: カ）ノウカフドウサン

 

Bank name: 北國銀行
Branch name: 小立野支店
Account type: 普通
Account number:427585
Account name: カ）ノウカフドウサン

 

Bank name: 北國銀行
Branch name: 小立野支店
Account type: 普通
Account number:5294
Account name: カ）ノウカフドウサン

I'm considering of using a water purifier ...

You can apply additionally for 1,320 yen per month.
Tha payment is together with the monthly rent.
Please check https://chintai.noka.co.jp/ch/topics/26/ for details.

I would like to make an additional contract for a water purifier ...

Please come to our office and complete the procedure.
※The fee for the month you start using the water filter will be paid together with the rent.

When is the gas and water payment ?

Please contact each utility company directly.
(There is a description of contact of the company on the meter reading slip.)

When is the gas meter reading day?

Please contact each utility company directly.
(There is a description of contact of the company on the meter reading slip.)

Please tell me how to put out the trash.

Please see the link below. Please follow the rules of each municipality and dispose of garbage.

 

【External link】
Kanazawa
Nonoichi City
Hakusan City
Nomi City
Komatsu City